Safe & Responsible Play

Responsible Gaming at 89fb — Play Within Your Limits

89fb believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework is built into every layer of the platform, giving Bangladeshi players the tools, information, and support they need to stay in control at all times. We are committed to a safer gaming environment for every player aged 21 and above.

21+ Only Self-Exclusion Available Deposit Limits 24/7 Support
Player Protection First
21+
Strict 21+ Age Restriction — No Exceptions

All gambling services on 89fb are exclusively available to adults aged 21 years and above. This restriction applies to every product on the platform — sports betting, live casino, slots, fishing games, and all instant win games. During registration, all players are required to confirm their age and undergo identity verification (KYC). Any account found to belong to a person under 21 will be closed immediately, and all associated balances will be forfeited in accordance with our Terms & Conditions. Parents and guardians are strongly encouraged to use parental control software to prevent underage access to gambling websites.

Our Commitment

Responsible Gaming Tools & Features

89fb provides a comprehensive set of responsible gaming tools that you can activate at any time through your account settings or by contacting our 24/7 support team. These tools are designed to put you in control of your gambling activity.

Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit on your 89fb account. Once your limit is reached, further deposits are blocked until the period resets. Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period to prevent impulsive decisions. Limits can be set for amounts as low as ৳500 and adjusted at any time through account settings.
Session Time Limits
Set a maximum duration for each gaming session. When your time limit is reached, you will receive a clear notification and the option to end your session or take a short break. You can configure session limits in 30-minute increments. This tool is particularly useful for players who want to keep their gambling activity to a fixed, planned timeframe and avoid losing track of time during extended sessions.
Time-Out Period
Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, 72 hours, or up to 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. This tool is ideal if you feel you need a temporary pause without committing to a longer self-exclusion. Time-outs can be activated instantly through your account settings or by contacting support.
Self-Exclusion
If you feel that gambling is negatively affecting your life, self-exclusion allows you to permanently or temporarily close your 89fb account for a minimum of 6 months, with options extending to 1 year, 2 years, 3 years, or permanent closure. During self-exclusion, your account is fully locked. You will not receive any marketing communications. Attempting to create a new account during a self-exclusion period is a breach of our Terms & Conditions and will result in immediate closure.
Reality Checks
Enable periodic on-screen reality check notifications that remind you how long you have been playing and how much you have wagered in your current session. These reminders appear at intervals you select — every 30 minutes, 60 minutes, or 90 minutes — and display a clear summary of your session activity. Reality checks are designed to help you maintain awareness of your gambling behaviour and make informed decisions during gameplay.
Loss Limits
Set a maximum loss threshold for any given day, week, or month. Once your net loss reaches the configured limit within that period, you will be unable to place further bets until the period resets. As with deposit limits, reducing a loss limit takes effect immediately, while increases are subject to the 7-day cooling-off period. Loss limits give you firm financial guardrails that operate automatically in the background.

How We Protect You

89fb's Player Safety Commitments

Responsible gaming at 89fb is not a checkbox — it is a core operational principle. Here is how we translate that commitment into concrete actions on our platform every single day.

Always Available

All responsible gaming tools are accessible 24 hours a day, 7 days a week, 365 days a year. You do not need to wait for business hours or speak to an agent to activate deposit limits, time-outs, or self-exclusion. These controls are available instantly through your account settings panel.

1
Mandatory Age Verification for Every Account

Every player who registers on 89fb must verify their identity before they can make a deposit or place a bet. Our KYC process requires a valid government-issued photo ID and, where required, proof of address. No account is permitted to operate without confirmed age verification. This is a hard requirement with no exceptions.

2
Proactive Monitoring of Gaming Behaviour

89fb uses automated monitoring systems to track patterns of player behaviour that may indicate problem gambling — such as rapidly escalating bet sizes, unusual session lengths, or repeated failed withdrawal requests. Where such patterns are detected, our responsible gaming team may proactively reach out to the player to offer support and information about our available tools.

3
No Marketing to Vulnerable or Excluded Players

Players who have activated self-exclusion, an extended time-out, or who have been flagged as potentially vulnerable will be immediately removed from all marketing communications including bonus offers, SMS promotions, and email campaigns. We do not use manipulative bonus structures designed to keep at-risk players engaged.

4
Staff Training on Responsible Gaming

All 89fb customer support agents are trained to identify signs of problem gambling and to respond with empathy and practical guidance. Support staff can directly activate responsible gaming tools on a player's behalf if requested, and are equipped to refer players to appropriate external help resources where needed.

5
Transparent Odds and Return-to-Player Information

89fb is committed to transparency about the nature of gambling. The house always holds a mathematical edge over time, and no betting strategy or system can reliably overcome this edge. We clearly display return-to-player (RTP) percentages for slot and casino games, and we do not make misleading claims about the probability of winning.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious. The following signs may indicate that gambling is becoming a harmful habit rather than an enjoyable pastime. If you recognise any of these patterns in yourself or someone you know, we strongly encourage you to take action.

  • Spending more money on gambling than you originally planned or can comfortably afford, and feeling unable to stop even when losing.
  • Chasing losses — placing increasingly larger bets in an attempt to recover money that has already been lost.
  • Gambling for extended periods of time and losing track of how long you have been playing or how much you have spent.
  • Neglecting personal responsibilities, work, studies, or family relationships as a result of time or money spent on gambling.
  • Borrowing money, taking loans, or selling personal items in order to fund gambling activity.
  • Feeling anxious, irritable, or restless when not gambling, or when attempting to cut down on gambling.
  • Concealing the extent of your gambling activity from family members, friends, or colleagues.
  • Gambling as a way to escape problems, relieve stress, or manage difficult emotions rather than for entertainment.

Self-Assessment

Ask Yourself These Questions

If you answer "yes" to two or more of these questions, we recommend speaking with our support team about activating responsible gaming tools or considering professional support.

Q1. Have you ever placed bets with money that was intended for essential expenses such as rent, food, or bills?

Q2. Have you felt the need to bet with larger and larger amounts of money to feel the same level of excitement?

Q3. Have you made repeated unsuccessful attempts to control, reduce, or stop gambling?

Q4. Have you gambled as a way to cope with feelings of helplessness, guilt, anxiety, or depression?

Q5. Have you ever lied to family members or others to hide the extent of your gambling activity?

Q6. Has gambling ever jeopardised or damaged an important relationship, your job, or your financial situation?

Remember: Gambling Is Entertainment, Not Income

No gambling outcome is ever guaranteed. The 89fb platform is designed for entertainment purposes only. Never treat gambling as a source of income, a financial strategy, or a way to solve money problems. Always set a budget before you start and stick to it regardless of outcome.

Getting Help Is Easy

How to Activate Responsible Gaming Tools

Activating any responsible gaming tool on 89fb takes less than two minutes. You have three ways to get started.

Via Account Settings
Log in to your 89fb account and navigate to the "Responsible Gaming" section in your account settings. All tools — deposit limits, session limits, time-outs, loss limits, and self-exclusion — are available there with simple toggle controls and configuration fields. Changes to protective tools (reducing limits, activating time-outs) take effect within seconds.
Via Live Chat Support
Our customer support team is available 24 hours a day, 7 days a week via live chat directly from within your account. Simply open the live chat window and tell the agent you want to activate a responsible gaming tool. Our trained support agents can apply the requested tool to your account immediately. Live chat is the fastest option for urgent requests including self-exclusion.
Via Email
Send a written request to [email protected] with the subject line "Responsible Gaming Request". Please include your registered username and the specific tool you would like to activate, along with your preferred configuration (e.g., deposit limit amount, self-exclusion duration). Email requests are processed within 24 hours, though for urgent cases we strongly recommend using live chat for a faster response.

Need Help?

Reach Out to 89fb Support

If you are concerned about your gambling habits — or those of someone close to you — please do not hesitate to reach out. Our team is here to listen, not to judge, and we will work with you to find the right solution.

Live Chat

Available 24/7 directly from your 89fb account. Fastest route for urgent responsible gaming requests including immediate self-exclusion.

Email Support

Send your request to our team. Plain text only — not a clickable link.

[email protected]
Response Times

Live chat: within minutes. Email: within 24 hours. All support operates on Bangladesh Standard Time (BST, UTC+6), year-round including Eid and public holidays.

A Note on Responsible Gaming Disclosures

89fb does not operate a dedicated problem gambling helpline. For professional counselling and support services regarding gambling addiction, we encourage users to seek assistance from qualified mental health professionals or recognised support organisations available in Bangladesh. If you feel your gambling is becoming unmanageable, speaking with a qualified counsellor is always a positive step. Self-exclusion from 89fb does not automatically exclude you from other gambling platforms, and we encourage you to consider broader self-exclusion measures if needed.

Play Smart. Stay in Control. Enjoy 89fb.

Responsible gaming is the foundation of everything we do at 89fb. Explore our platform knowing that robust safeguards are always in place to protect you. If you have questions, our team is ready to help around the clock.

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